Privacy Policy

Last Updated: January 2026

1. Introduction

le89 ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://le89.bet. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you access or use our services, including cricket betting, live casino games, slots, crash games, and all related features available on our platform.

By creating an account, depositing funds, placing bets, or otherwise using any part of our platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our services. This policy applies to all users accessing our platform from Bangladesh and internationally.

2. Information We Collect

We collect several categories of information in order to provide you with a secure, personalised, and compliant gaming experience. The types of information we collect include:

• Registration details: full name, date of birth, nationality, email address, mobile number, and username.
• Identity verification (KYC) documents: national ID, passport, or other government-issued identification required to verify your identity and confirm you are aged 21 or above.
• Financial data: payment method details (bKash account number, Nagad number, Rocket number, bank account references), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, operating system, browser type, session logs, cookies, and usage analytics.
• Gameplay data: betting history, game preferences, session duration, win and loss records, bonus usage, and responsible gaming interactions.
• Communications: messages you send us via email, support tickets, or chat, including any complaints or feedback submitted to [email protected].

3. How We Use Your Data

We process your personal data only for specific, legitimate purposes. The table below summarises the primary purposes and our lawful basis for processing:

4. Cookies and Tracking Technologies

le89 uses cookies and similar tracking technologies to ensure our platform functions correctly, remember your preferences, and analyse site performance. Cookies are small text files stored on your device. We use the following categories of cookies:

• Essential cookies: necessary for core platform functions such as session management, login state, and security token validation. These cannot be disabled without affecting basic platform use.
• Analytics cookies: help us understand how players interact with the site, which games are most popular, and where users drop off. This data is processed in aggregate and anonymised form.
• Preference cookies: remember your language selection, display settings, and game category preferences to personalise your return visits.
• You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on le89.

5. How We Share Your Information

le89 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share limited data only in the following circumstances:

Service providers: trusted third-party vendors who assist us in operating our platform, processing payments (including bKash, Nagad, and Rocket gateway operators), providing customer support infrastructure, and performing analytics. These providers are contractually bound to process data only on our instructions and maintain strict confidentiality. Identity verification partners may receive KYC document data to fulfil regulatory requirements. All third-party processors are selected based on their commitment to data security and privacy standards.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards as required by our operational needs, dispute resolution processes, and applicable legal obligations. Specifically:

• Account and KYC data: retained for a minimum of 5 years after account closure to support anti-money-laundering (AML) compliance and audit requirements.
• Transaction records: retained for a minimum of 5 years to comply with financial record-keeping regulations and support payment dispute resolution.
• Gameplay logs: retained for up to 2 years to assist with dispute resolution, responsible gaming monitoring, and fraud prevention activities.
• Support communications: retained for up to 3 years after the resolution of the relevant issue, unless a longer period is required by law or ongoing dispute.

7. Data Security

The security of your personal data is a core priority for le89. We implement a range of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our security framework includes industry-standard SSL encryption for all data transmitted between your device and our servers, secure storage systems with access controls restricted to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and two-factor authentication (2FA) options for account access.

8. Your Rights

As a user of le89, you have certain rights with respect to your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: subject to our legal retention obligations (including AML and financial record-keeping requirements), you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to data portability: where technically feasible and legally permitted, you may request that we provide your data in a structured, commonly-used, machine-readable format.

9. Children and Age Verification

le89 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During the registration process, users are required to confirm their age, and full KYC verification is conducted to validate the information provided.

If we become aware that personal data has been collected from a user who is under 21 years of age, we will immediately suspend the account, invalidate any associated transactions, and permanently delete all data associated with that user. If you believe that a minor has registered on our platform, please contact us immediately at [email protected].

10. Third-Party Links and Services

Our platform may reference or integrate with third-party services strictly for functional purposes, such as payment processing gateways. Please be aware that:

• Payment gateways (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card processors such as Visa and Mastercard) have their own independent privacy policies. le89 is not responsible for the data practices of these third-party processors.
• Game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may collect limited technical data to ensure fair play and RNG integrity. Their data handling is governed by their own privacy frameworks.
• We recommend reviewing the privacy policy of any third-party service before engaging with it. Our Privacy Policy does not cover data collected by parties outside of le89's direct control.
• Customer support tools and live chat software used to power our support infrastructure may process communication metadata (timestamps, ticket IDs, browser type) to manage support tickets efficiently.
• Analytics platforms used to understand aggregate user behaviour and improve platform performance may receive anonymised data. No personally identifiable information is shared with analytics partners without your consent.

11. Changes to This Privacy Policy

le89 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technological developments, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. Your continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our privacy team using the email address below. We aim to respond to all privacy-related enquiries within 5 business days. For urgent account security concerns, please use the same contact and clearly mark your message as urgent.

Privacy enquiries: [email protected]

13. Governing Law

This Privacy Policy and any disputes arising from it shall be interpreted and governed in accordance with applicable data protection and privacy laws. le89 operates as an international online gaming platform serving players including those in Bangladesh. Users located in Bangladesh acknowledge that this platform is intended for entertainment purposes and that data handling follows internationally recognised privacy standards.

If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.